We want you to be satisfied with your Mitchel and Mitchel Co. purchase. Our purchasing process ensures that each made-to-measure piece is delivered as exactly specified and ordered by your or your designer. A final "signed-off " guarantee is absolute insurance before we manufacture. Unfortunately returns are impossible., due to the custom nature of the work. Mitchel and Mitchel Co. can not be held responsible for damage during installation. We will provide all services and instructional information necessary for your installer to correct any possible damage. If any repairs are necessary through out the life time of a Mitchel and Mitchel Co. piece, arrangements will be discussed on an individual basis.